12. Is 24/7 professional monitoring required?
While many of our systems can be used in a “self-monitored” mode with smartphone alerts, we highly recommend professional monitoring. This ensures that authorities are dispatched even if you are unavailable, asleep, or away from your phone, providing true peace of mind.
13. What is the contract length for monitoring services?
We offer flexible monitoring agreements to suit your needs, typically ranging from 1 to 3 years. Please contact us for the specific terms and options currently available.
14. What if I need to move or cancel my service?
We understand life changes. If you move, we can often relocate your equipment to your new home. If you need to cancel, please refer to your service agreement for terms. We strive to make the process as straightforward as possible.
15. How do I test my system?
We recommend testing your system regularly (e.g., once a month). You can usually do this easily through your system’s control panel or mobile app. Always call our monitoring center to place your system on “test mode” before conducting a test to prevent an unnecessary emergency dispatch.